Emergency Department

Everything you need to know about The Friendlies Emergency Department

The Friendlies Emergency Department will open its doors at 8am on Tuesday, September 25 and will be open seven days a week from 8am to 8pm.

Here is a list of frequently asked questions about what to expect from The Friendlies Emergency Department.

Do I need Private Health Insurance to come to The Friendlies Emergency Department?

No, you do not need private health insurance to come to The Friendlies Emergency Department.

If I am feeling unwell and would like to see a doctor, can I come to The Friendlies Emergency Department, or is it just for ambulance cases?

Anyone needing emergency care or an after hours doctor can present themselves to the emergency department. No appointment or referral is necessary.

Will there be fees?

Yes. All private emergency departments have fees for service. Most people, regardless of whether they have private health insurance, can expect to pay a minimum out-of-pocket cost of $120. This is one of the lowest fees in Australia for a private emergency department. For DVA Patients and approved Workcover patients there will be no out of pocket.

Patients with no Medicare Card such as overseas visitors and those on visas will be subject to higher fees.

Can I claim the out-of-pocket from Medicare or my Private Health insurer?

No. You are not able to claim it back from Medicare. Most health funds don’t cover private emergency treatment but a small number do. Check your cover.

If I need investigations as part of my visit (such as pathology or medical imaging) do I have to pay?

Radiology and pathology providers may issue accounts separately. A Medicare rebate may also be available for these services.

What can I expect from a private Emergency Department?

There will be minimal wait times to see an experienced emergency trained doctor. You will receive a follow-up phone call the next day and you can return to the Emergency Department any time in the following week for the same condition and there will be no out-of-pocket cost. If you have private health insurance you can be admitted directly to the Friendly Society Private Hospital and will have access to leading specialists.

What if I need admission to hospital?

If you need admission to hospital following your visit to The Friendlies Emergency Department, you  will have  three options to  choose from. If you have private health insurance you can be admitted directly to the Friendly Society Private Hospital. If you don’t have private health insurance you can choose to be admitted to The Friendlies as a self- funded patient, or you can be transferred to the Bundaberg Hospital.

If I need an ambulance, can they bring me directly to The Friendlies?

In most instances, the ambulance will be able to bring you directly to The Friendlies, depending on your case. The paramedics will be the best healthcare professional to make that decision. The Friendlies recommends letting Queensland Ambulance Service staff  know your preference of hospital. Our VIP card can help you to make your preference known. You can request a card or find out more about them here.

What hours are you open?

To ensure the financial viability of the Emergency Department, as a starting point we have opted to begin our service from 8am to 8pm. If the community supports the ED there may be an option to extend the hours of operation. Outside of these hours, the closest emergency care is at the Bundaberg Hospital.