Our performance

Our commitment to Friendly Quality Healthcare.

Measuring the quality of our healthcare is important because it tells us how our systems and standards are performing and leads to improved care for our patients and community.

We believe that we are accountable to you, our patient, and with this in mind we have developed The Friendlies Performance Summary.

Criteria Friendlies
Hospital
National
Benchmark
Overall hospital rating by customers 1 90.3% 85.4%
Friendliness/courtesy by The Friendlies doctors 1 94.1% 84.2%
Friendliness/courtesy by The Friendlies nurses 1 95.0% 92.3%
Customers who would recommend The Friendlies 1 94.6% 90.0%
Overall quality of The Friendlies rooms 1 93.5% 85.9%
Quality of The Friendlies meals 1 86.5% 78.5%
Overall rating of admission and prep before Day Surgery 2 93.3% 88.9%
Overall Day Surgery rating by customers 2 94.0% 92.7%
Time waiting in admission before Day Surgery 2 88.8% 80.7%
Overall surgeon rating 2 92.0% 90.4%
Booked patients assessed before admission 3 94.0% 80.0%
Unplanned and unexpected readmission within 28 days 3 0.33% 0.51%
Inpatient falls for patients over 65 years of age 3 0.46% 0.47%
Inpatient falls resulting in serious injury 3 0.00% 0.01%
Inpatients who develop pressure injuries 3 0.05% 0.07%
Staff trained and competent in hand hygiene practice 99.0%
Hand hygiene compliance (audited) 4 83.4% 80%
Staff trained and competent in basic life support 98.0%

Reference National Comparative Data:

  1. Press Ganey – External Survey – Independent. Benchmarks Australasia Wide.
  2. Press Ganey – External Survey of Day Surgery Patients – Independent. Benchmarks Australasia Wide.
  3. Australian Council on Healthcare Standards (ACHS).
  4. Internal audit – Hand Hygiene Australia

Data Valid as of May 29, 2017

We are committed to being the Hospital of Choice for Friendly Quality Healthcare and we welcome your feedback. You can email us at quality@fsph.org.au.