Compliments & complaints

At The Friendlies, we are always striving to improve our customer service and the services we provide for patients. We have a number of ways you can provide feedback to us.

Patient Satisfaction Questionnaire

The Friendly Society Private Hospital is committed to the provision of quality healthcare services. As part of this commitment, if you could complete this short questionnaire, it would be much appreciated. Your Feedback will provide us with important information that will help with further improvements to our facility and the services we offer. All of the information you provide will be treated as confidential.

Our Quality Team are available if you would like to personally discuss your hospital stay. We appreciate your feedback; it is vital in helping us make improvements.

Take the survey

You can also contact us via email at weare@thefriendlies.org.au or message us through the website with our Enquiry Form on our Contact Us page.

If you have a complaint

We encourage all patients and their families to raise any complaints directly with the hospital. Complaints can be raised with the Director of Clinical Services or the Chief Executive Officer, who will try to satisfy any questions or correct any errors on the Friendly Society Private Hospital’s part.

If you find your concerns have not been satisfactorily answered, you have the right to make a complaint.

If you feel the hospital has breached your privacy in any way, address your concerns to the Office of the Australian Information Commissioner on:

Telephone: 1300 363 992
Email: enquiries@oaic.gov.au
Write: GPO Box 5218, Sydney NSW 2001 GPO Box 2999, Canberra ACT 2601
Website: www.oaic.gov.au