Compliments & complaints

At The Friendlies, we are always striving to improve our customer service and the services we provide for patients. We have a number of ways you can provide feedback to us.

Patient Satisfaction Questionnaire

The Friendly Society Private Hospital is committed to the provision of quality healthcare services. As part of this commitment, patients are invited to complete a short questionnaire on discharge.

Your feedback provides important information that assists with improvements to our facility and the services we offer. All of the information provides is confidential.

Our Quality Team are available if you would like to personally discuss your hospital stay.

If you have a complaint

We encourage all patients and their families to raise any concerns or complaints directly with the hospital, contact the Quality Team on 07 4331 1576 or email

If you find your concerns have not been satisfactorily answered, you have the right to make a complaint to the Queensland Health Ombudsman.

If you feel the hospital has breached your privacy in any way, address your concerns to the Office of the Australian Information Commissioner on:

Telephone: 1300 363 992
Write: GPO Box 5218, Sydney NSW 2001 GPO Box 2999, Canberra ACT 2601

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