Patients & Visitors

COVID-19

For up to date information regarding Hospital visitation from the QLD government, click here.
Please adhere to the current restrictions, as noted on the Queensland Government website, click here.

Visitor Restrictions:

(Updated 9 March 2022)

Are you visiting The Friendlies Hospital?
Please help us care for our patients by reading the Visitor Guidelines below before entering.

Entry into the Hospital:

All our doors will be open between 8am and 4pm, Monday to Friday, with a temperature check and sign-in station. (manned by our friendly Volunteers)

After 4pm, entry is through Bingera street.

The main public entrance into the hospital is through the Bingera Street entrance. (before 8am and after 4pm and weekends)
This is for Pathology, Radiology, Genesis Care, Day Surgery, Patient visitor, Atrium Cafe and the Friendlies Pharmacy.

Woondooma Street entrance:
For Emergency Department, Oncology, Endoscopy and Dr Gaffield only.

Guidelines for Hospital Visitors, you can visit if:
✅ You are vaccinated (unless approved for End of Life, a carer/guardian/parent or you have received an exemption from Hospital Management – contact us on 1800 333 730 if needed)
✅ Wear a mask
✅ Maintain social distancing
✅ Use the self-check-in kiosk
✅ You are supporting a child and you are the child’s parent, guardian or carer
✅ You are visiting a person with a disability and you are the person’s carer or a support person
✅ You are supporting someone who needs to go to the emergency department or an outpatient care appointment

When visiting a patient in one of the Units:
✅ Maximum 2 visitors per patient

You can visit at all times if:
✅ You are providing end-of-life support for a patient

Please do not visit in these cases:
❌ No visitors to patients that are in infection control precautions – please contact the unit prior to visiting. (contact us on 1800 333 730 and ask for the patients’ unit reception)
❌ You have been asked to self-quarantine
❌ You are a direct contact with a person who has coronavirus (COVID-19)
❌ You have a temperature or respiratory infection symptoms

Please note:
• Each Unit within the hospital can make decisions around visiting that is in the best interest of the patient. These decisions are based on clinical risk and may change depending on the situation at the time.
• You can protect yourself and others by following this advice, practising social distancing and using good hand hygiene.
Please help us care for our patients, we thank you for your support.

Our Mission: To be the Hospital of choice for friendly quality healthcare.

At the Friendly Society Private Hospital, we are committed to providing you with support and quality care during your hospital stay. Our comprehensive website is designed to address and answer many of the questions you may have prior to your stay with us.

Visiting Hours

  • General Visiting Hours: 10am – 8pm
  • CCU Visiting Hours: 10am – 1pm and 3pm – 8pm
  • CCU Strictly No Visitors: 1pm – 3pm

Main Reception Operating Hours

Available for general inquiries, admission paperwork, and hospital payments.

  • Monday – Friday: 7am to 8pm
  • Weekends & Public Holidays: 8am to 3.30pm

Emergency Department Operating Hours

  • 8am – 8pm, 7 days a week

For more information about our Emergency Department Service, click here.

Atrium Cafe Operating Hours

  • Monday – Friday: 7am – 3:30pm
  • Weekends: closed
  • Closed Public Holidays

To view our full menu, click here.

Friendly Society Pharmacy (at The Friendlies hospital) Operating Hours

  • Monday – Friday: 8.30am-5.30pm
  • Saturday: 9am-12pm
  • Closed Sunday and Public Holidays

For more information about our Pharmacy, click here.

We at the Friendlies, support our patients in understanding their health, by making health information available in a format and or communication that they understand.
We consider partnership and communication with our patients an essential part of the services that we offer.

The Friendlies is committed to being an inclusive and supportive organisation, with our patients being supported by their consumer rights.

If you as a patient or consumer, require assistance in understanding health information provided by the Friendlies in a format that is suitable to yourself and or you require an interpreter, please contact us in person, via telephone and or email.