Emergency Healthcare when you need it most

The Friendly Society Private Hospital is excited to announce it is opening a new Emergency Department in September.

To make way for this new unit, the Friendlies Afterhours Medical Service is now closed.

The Friendlies Emergency Department will be open seven days a week from 7am to 11pm, so we can be here when you need us most.

This service will be open to all patients, as no private health insurance will be necessary, but there may be a gap fee to pay (see our FAQs below).

Patients requiring an ambulance may be able to be brought directly to The Friendlies, simply by indicating their choice of hospital to the Queensland Ambulance Service. To assist in making your wishes know, we have developed a Friendlies VIP card. For more information and to request a card, click here.

For more updates, sign up to our Emergency Department mailing list below and like our facebook page – Friendly Society Private Hospital.

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Dr helping family in emergency department

Frequently Asked Questions

Do I need Private Health Insurance to come to The Friendlies Emergency Department?

No, you do not need private health insurance to come to The Friendlies Emergency Department.

What if I need admission to hospital?

If you need admission to hospital following your visit to The Friendlies Emergency Department, you will have three options to choose from. If you have private health insurance you can be admitted straight to the Friendly Society Private Hospital. If you don’t have private health insurance you can choose to be admitted to The Friendlies as a self-funded patient, or you can be transferred to the Bundaberg Hospital.

Will I have to pay?

Yes, The Friendlies Emergency Department is a fee-for-service unit. While Medicare will cover some cost of your visit to emergency, there is likely to be a gap to pay, dependent on your treatment. Gap fees will be capped at a maximum amount.

If I need investigations as part of my visit (such as pathology or medical imaging) do I have to pay?

Radiology and pathology providers will issue accounts separately. A medicare rebate is available for these services.

What is the wait time at The Friendlies?

The Friendlies Emergency Department runs using a triage system, where all patients are initially assessed and categorised, with the most emergent cases treated first, regardless of when you arrived at The Friendlies.

The Friendlies will be following time frames currently used by Queensland Health, recommended by the Australasian College for Emergency Medicine (ACEM).

If I need an ambulance, can they bring me directly to The Friendlies?

In a lot of cases, the ambulance will be able to bring you directly to The Friendlies, depending on your case. The paramedics will be the best healthcare professional to make that decision. The Friendlies recommends letting Queensland Ambulance Service Staff know your preference of hospital. Our VIP card can help you to make your preference known. You can request a card or find out more about them here.