Emergency Department turns 2

2 Year Milestone for Emergency Department

More than 17,000 patients have sought treatment at The Friendlies Emergency Department since it opened two years ago on 25th September 2018.

Celebrating its second milestone, Friendly Society Private Hospital CEO Alan Cooper said patient numbers to the emergency department continue to show the community support for the service.

“We have worked hard to deliver specialist emergency care during times when people need it most, all while offering minimal wait times. Currently, our average waiting time is sitting at about 10 minutes before you are seen by an emergency trained doctor or nurse.”

“We knew there was a need in the community for this service. It is good to see this reflected in our patient presentation numbers, but also in the positive feedback we receive about the service and its doctors and nurses” Mr Cooper said.

Mr Cooper said there had also been close to 3,000 ambulance presentations to the emergency department.

“Patients can self-present or be brought to The Friendlies Emergency Department via ambulance – just advise the ambulance crew of your wishes. The opening hours are 8am to 8pm, seven days a week, all year round” he said.

The Friendlies Emergency Department has treated a wide range of patients and conditions, ranging from fractures to acute injuries to heart attacks through to minor health complaints.

“Part of our focus is to continue our high level of service. Patients to the ED receive a follow-up call within 48 hours and GP discharge letters are forwarded to their nominated GP. The patient is also able to return within 7-days for the same complaint without incurring any additional out-of-pocket costs,” Mr Cooper said.

“We offer no out-of-pocket charges for Workcover and DVA Gold Card patients. We assist approved Workcover patients with their accounts, medical certificates and back to work plans.”

“If you are a regular visitor to the Emergency Department you may see familiar faces, as some of our Doctors are local Emergency Consultants who have regular shifts at the Emergency Department. These Doctors are supported by the Nurse Unit Manager, Emergency trained nurses, Practice Manager and administration staff.” Mr Cooper said.

We are Covid-19 safe, and ensure our patients and staff are protected by following strict procedures.

Do you want to know more about the Friendlies Emergency Department? Click here to read our Frequently Asked Questions.

Photo below: Specialist Emergency Doctor Phil Gaudin (Clinical Director).

Main photo – Left to right:
Nicky Cowell – Practice Manager
Grace Wein – Medical Receptionist – Emergency
Emma Shears – Nurse Unit Manager
Dr Michelle Sumner – Specialist Emergency Doctor

The community has shown its support of the department, with many leaving positive feedback on our social media, for example:

“Amazing care by the whole team.”

“Love going to this emergency department, perfect wait times for me and the kids.”

“I’ve had three visits to Emergency in the past 12 months when I was admitted to the hospital each time.  Once to the Cardiac Unit, another Emergency surgery the following day and just last week with surgery to come next week! I received the best of care in each area!”


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